Five inspiring service offers at airports

Tags: Airport & Inflight Services

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Lots of people, long waiting times and stress: It isn’t easy to fall in love with airports, even though travelling is supposed to be a comfortable experience. So at Pro Sky we have a clear goal: Making travelling a pleasant experience - both in the air and “on the ground”. We have now tracked down five service innovations - right there at the airports themselves - which we would like you to take to heart.

Do it yourself - bye bye baggage counter

Air France-KLM’s electronic baggage label “eTag” is nothing less than revolutionary. The ambitious goal of the new gadget: replacing classic paper baggage labels. With just one click, you can upload your baggage details from the computer to the suitcase display. And the tracking chip even allows you to see the real-time location of your suitcase. We are excited to see how this project will shape up in 2015.

eTag – Picture: Air France-KLM


Bavarian miracle weapon against jetlag
Longer stay in the transit area? To those who are tired of dozing off on a bench in amongst other passengers, we recommend “napcaps” in Munich. Modern sleep cabins which can be rented out quite easily with credit card. Thanks to an integrated work area with Internet access, you can prepare for your next meeting at your leisure. 

Cabins in Munich - Picture: napcabs


Comfort for all

Exclusive lounges aren’t really a novelty. However, instead of limiting access, Nice Airport takes a different approach: Every passenger can use one of the airport’s four own VIP lounges. Just book online or there in person, pay for “entry” and enjoy the additional comfort! Hats off to Aéroport de Nice Côte d’Azur!

Lounge in Nice – Picture: Aéroport de Nice Côte d'Azur


Virtual assistant, real gain

Digitised information systems take over airports. The newest member of the club of service-oriented airports: Madrid. In Terminal 4, you can get information and guidance at the touch screen Quick Service Points. A real adviser answers any tricky questions via video-chat.

 Quick Service Point – Picture: Iberia


Real relaxation in the times of Web 2.0

Comfort isn’t always linked to modern technology. Sometimes it can also be in good old paper form. You can see this at its best in Zurich, where a book shop with its chic café invites you to flick through and browse at your leisure.

"Press [&] Books" Zurich – Picture: Valera Group/Ralph Bensberg