Five inspiring service offers at airports

Do it yourself - bye bye baggage counter

Air France-KLM’s electronic baggage label “eTag” is nothing less than revolutionary. The ambitious goal of the new gadget: replacing classic paper baggage labels. With just one click, you can upload your baggage details from the computer to the suitcase display. And the tracking chip even allows you to see the real-time location of your suitcase. We are excited to see how this project will shape up in 2015.

Bavarian miracle weapon against jetlag
Longer stay in the transit area? To those who are tired of dozing off on a bench in amongst other passengers, we recommend “napcaps” in Munich. Modern sleep cabins which can be rented out quite easily with credit card. Thanks to an integrated work area with Internet access, you can prepare for your next meeting at your leisure. 

Comfort for all

Exclusive lounges aren’t really a novelty. However, instead of limiting access, Nice Airport takes a different approach: Every passenger can use one of the airport’s four own VIP lounges. Just book online or there in person, pay for “entry” and enjoy the additional comfort! Hats off to Aéroport de Nice Côte d’Azur!

Virtual assistant, real gain

Digitised information systems take over airports. The newest member of the club of service-oriented airports: Madrid. In Terminal 4, you can get information and guidance at the touch screen Quick Service Points. A real adviser answers any tricky questions via video-chat.

Real relaxation in the times of Web 2.0

Comfort isn’t always linked to modern technology. Sometimes it can also be in good old paper form. You can see this at its best in Zurich, where a book shop with its chic café invites you to flick through and browse at your leisure.