2016-01-11

Quelles garanties pour l'affrètement aérien ?

Vols de Groupes
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TAGS : Safety Corporate Travel Manager Purchasing Quality


État des flottes, situation financière, autorités aéronautiques, etc. : les facteurs qui influent sur l'évaluation de la stabilité économique et de la sécurité des compagnies aériennes sont nombreux.


État des flottes, situation financière, autorités aéronautiques, etc. : les facteurs qui influent sur l'évaluation de la stabilité économique et de la sécurité des compagnies aériennes sont nombreux. Combinés, ils donnent un aperçu des conditions dans lesquelles une compagnie exerce ses activités. L'accent est ainsi mis sur le moment et le lieu présents, personne ne pouvant prédire avec certitude ce que réserve l'avenir, même si nous en rêvons.

Statistiques, label de qualité ou certifications : comment savoir si une compagnie aérienne est plus sûre que d'autres prestataires ?

Un indicateur possible est le « IATA Operational Safety Audit (IOSA) », qui est régi par des règles strictes considérées comme la norme du secteur. Cependant, seules 405 compagnies sont certifiées à l'échelle mondiale. Même la « liste noire » communiquée par l'Union européenne environ deux fois par an ne répond pas aux besoins des entreprises soucieuses de la sécurité. L'audit de sécurité réalisé sur place au sein de la compagnie aérienne est l'examen le plus fiable mais même cet indicateur atteint rapidement ses limites. En effet, une procédure d'audit est très longue et coûteuse et n'est pas rentable pour une compagnie qui n'opère que quelques vols.

C'est précisément là qu'intervient Pro Sky en proposant aux entreprises qui recherchent une solution aérienne un large éventail d'audits – réalisés chacun selon une perspective différente et selon un degré de détail adapté à la demande.

Les différents niveaux d'audit de Pro Sky


Pro Sky Audit Levels


The Pro Sky Status Rating - clear and efficient

The Status Rating is an information service that Pro Sky offers corporate clients free of charge. Data on the stability of an airline is pooled in a traffic light format. This is based, for instance, on details of the age of the fleet and financial data, as well as further indicators of the company’s maturity or previous accidents. 

An interesting fact: When it comes to accidents, Pro Sky just takes into consideration the frequency within a set time period, not the causes. Here is Pro Sky CEO Armin Truger’s take on this: 'Every incident has negative implications for an airline’s reputation. Corporate customers are particularly sensitive to this matter and ask themselves how passengers perceive airlines. They want to avoid a negative image being transferred to their own company. As a result, every accident has an impact on the assessment.' 

The PRO SKY Status Rating calls attention to possible problem areas during the offer stage itself. Everything is clearly summarised in one value and visually displayed in traffic light colours. This means that buyers can make a more informed decision on a product that corresponds to their company’s own requirements.

Individually – the broader safety report

When it comes to flights for employees to more exotic destinations, for example, buyers frequently want very detailed information on the airlines available. In such cases, Pro Sky creates an individual analysis of the providers and summarises the results in a report. This also incorporates, for instance, publications from authorities such as the FAA or organisations like the ICAO. In addition, possible certifications (e.g. IOSA registration through the IATA) are taken into consideration. 'Even membership of a global airline alliance can be an important criterion,' explains Marcus Handlos, Head of Airline Relation Management at Pro Sky. To achieve this status, airlines have to go through an extensive entry process and meet the admission criteria of the respective alliance. This varies from implementing required IT systems to common safety standards.

What’s more, Pro Sky collaborates with special providers for flight safety information. They provide very detailed background information on the risk factors of the airlines under the microscope. Pro Sky summarises all these insights in the safety report. Along with the extent of information on offer, this report surpasses the Status Rating with regard to another important factor: For the most part, flight buyers at companies also receive a concrete recommendation on who to choose.

IT-supported compliance with relevant travel guidelines 

As well as individually assessing airlines, the individual composition of booking processes can bring added value when it comes to buying flights. For example, the Flight Safety System which Pro Sky has developed for a company’s travel management. Together with customers, flight professionals devised a set of criteria oriented to corporate security guidelines. The system analyses data from around 1,500 air carriers around the world that have aircraft with more than 25 seats.

Armin Truger, Pro Sky CEO: 'The Flight Safety System automatically filters certain airlines and aircraft out of booking screens. As a result, travel management saves itself the effort of checking each individual case – real added value for the booking process.'

Highly detailed – audit interviews and on-site inspections

When it comes to very individual customer wishes, Pro Sky goes one step further. Along with desktop research, selected topics can be explored in more depth through direct communication with airlines. For example, this can be background information on safety management’s organisational structure, training procedures for cockpit crews or operating details such as the maintenance intervals of individual aircraft. 

Ultimately, extensive on-site audits are the highest level of analysis. 'Some companies employ their own staff who can represent the complete spectrum from audits to on-site inspections' says Marcus Handlos, offering an insight into the practice. Pro Sky coordinates on-site checks with experienced partners for all customers with this requirement that don’t have their own auditors. 


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